Support & Return Policy

Our Return and Refund Policy was last updated October 26, 2025

Thank you for shopping at AmazonValy.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. This Return and Refund Policy outlines your rights and the procedures for returning products purchased from us.

Interpretation and Definitions

Interpretation

Words with the first letter capitalized have meanings defined under the following conditions. These definitions apply regardless of whether the words appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as "the Company", "We", "Us", or "Our") refers to AmazonValy.

• Goods refers to the items offered for sale on our Service.

• Orders means a request by you to purchase Goods from us.

• Service refers to the website and services provided.

• Website refers to AmazonValy.com, accessible from [WEBSITE_URL].

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Your Order Cancellation Rights

You are entitled to cancel your Order within 14 days without giving any reason.

• The deadline for cancelling an Order is 14 days from the date on which you received the Goods, or on which a third party appointed by you (who is not the carrier) takes possession of the product delivered.

• To exercise your right of cancellation, you must inform us of your decision with a clear statement. You can inform us by:

  • Visiting this page on our website: [WEBSITE_CONTACT_PAGE_URL]

  • Sending us an email: [WEBSITE_CONTACT_EMAIL]

• We will reimburse you no later than 14 days from the day we receive the returned Goods.

• The reimbursement will use the same means of payment as your original order, and you will not incur any fees for such reimbursement.

Conditions for Returns

To be eligible for a return, please ensure that:

• The Goods were purchased in the last 14 days

• The Goods are in their original packaging

The following Goods cannot be returned:

• Goods made to your specifications or clearly personalized

• Goods which are not suitable to be returned due to their nature, deteriorate rapidly, or have expired

• Goods that cannot be returned for health protection or hygiene reasons and were unsealed after delivery

• Goods which, after delivery, are inseparably mixed with other items

We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

How to Return Goods

1. Contact us via our website contact page or email to request a return.

2. Pack the Goods securely in their original packaging.

3. Send the Goods back to the address provided by our support team.

Once we receive your returned Goods and confirm they meet the return conditions, we will process your refund within 14 days.